What are the best aspects of this product?
We have more than 100 support agents and we mainly use LiveAgent for our customer support - live chat and ticketing. One of the best aspects of this software is ability to customize it the way you need it. For example, we have automated a lot of manual tasks with LiveAgent. It helped us to reduce tickets count and improved our customer support.
What aspects are problematic or could work better?
Sometimes updates are slow.
Software requires a lot of server resources
What features/services would you like to see in future versions of this product?
Better customer portal integration
What specific problems in your company were solved by this product?
You can automate a lot of tasks with LiveAgent. We managed to reduce our average response time and improve overall customer support.
Are you a current user of this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
JivoChat is slow, their support is bad and it does not have normal ticket system
Are you satisfied with the change?
Yes, we are more than happy.
How did your company implement this product?
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
What is the primary use of this product in your company?