User review of LiveAgent

A lof of great features!

- by Domantas Gudeliauskas

What are the best aspects of this product?

We have more than 100 support agents and we mainly use LiveAgent for our customer support - live chat and ticketing. One of the best aspects of this software is ability to customize it the way you need it. For example, we have automated a lot of manual tasks with LiveAgent. It helped us to reduce tickets count and improved our customer support.

What aspects are problematic or could work better?

Sometimes updates are slow.
Software requires a lot of server resources

What features/services would you like to see in future versions of this product?

Better customer portal integration

What specific problems in your company were solved by this product?

You can automate a lot of tasks with LiveAgent. We managed to reduce our average response time and improve overall customer support.

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

JivoChat

Why did you decide to change it?

JivoChat is slow, their support is bad and it does not have normal ticket system

Are you satisfied with the change?

Yes, we are more than happy.

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

A lof of great features!

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Key Features

Security & Support