Managing Social Network with LiveAgent

What are the best aspects of this product?

I am the leader of the communication team. We take care of the communication of the entire brand, internal and external communication.

At LiveAgent we centralize everything related to social networks: we write posts, respond to comments and messages.

This tool allows us to interact with our followers and give continuity towards the sales departments to those interested in any of our services.

With LiveAgent we managed to avoid the access configuration in each of these networks for the people on the team, giving them a single access. We can also measure and track the performance of each agent: how many comments responded and at what times.

What aspects are problematic or could work better?

In the time that we have been using the software we have only found solutions.

Surely with time and needs we will discover improvement points, which we will send to the LiveAgent support team, who are very receptive and always available.

What features/services would you like to see in future versions of this product?

I hope to see TikTok's integration, is the social network that the next generation is using!

Are you a current user of this product?

Yes