My overview about LaDesk

What are the best aspects of this product?

The fact that the platform is very easy and practical captivated me. The "Getting Used" part helped me a lot by starting on it. Also, the fact that we can categorize and identify customers by name, email and tickets is very helpful. The stickers help us identify where we can do better work and where we are already good.

What aspects are problematic or could work better?

I would add more configuration tools on certain agents.

What specific problems in your company were solved by this product?

All types of issues, but LaDesk helped make it quickly.

Are you a current user of this product?

Yes