What are the best aspects of this product?
The fact that the platform is very easy and practical captivated me. The "Getting Used" part helped me a lot by starting on it. Also, the fact that we can categorize and identify customers by name, email and tickets is very helpful. The stickers help us identify where we can do better work and where we are already good.
What aspects are problematic or could work better?
I would add more configuration tools on certain agents.
What specific problems in your company were solved by this product?
All types of issues, but LaDesk helped make it quickly.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
How did your company implement this product?
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
How long is your contract with the vendor?