My personal experience with LiveAgent

What are the best aspects of this product?

It is easy to use, and the user interface is attractive and clear. I like how user-friendly and simple the application is to use. This is the best chat app I've ever used, and I've tried a lot of them!

What aspects are problematic or could work better?

The chat application will occasionally freeze or experience a few minor difficulties. I believe it would be excellent to redesign some of the user interface and make the program mobile friendly.

What features/services would you like to see in future versions of this product?

It's not like I love the pause button or anything. I'd rather have the option of setting an away status that sends a busy signal to the customer while I take a quick break for whatever reason

What specific problems in your company were solved by this product?

The Rules tool was my favorite because it lets you set up automatic workflows for greater efficiency.

Are you a current user of this product?

Yes