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User review
of LiveAgent
My Total Wellness – Review of Live Agent
-
by Johnny Premier
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
So easy to use. The interface is incredibly user-friendly. I am somewhat technologically challenged, but after watching the Live Agent you tube videos and tutorials I learned how to do everything I needed to provide excellent Customer Service!
What aspects are problematic or could work better?
There really is nothing. I have been using software 5 months and yet to find a negative.
What features/services would you like to see in future versions of this product?
The only issue I have with LA - and to emphasize it is minor, overall the product is GREAT - is that when I've had CS issues on the weekend, it would take until Monday morning to get a response. So, weekend response is the one improvement/suggestion.
What specific problems in your company were solved by this product?
Live chat, ticketing, customer service issues (basic & complex), a very simple interface that even our more technologically-challenged executives such as myeslf can utilize.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Zendesk
Why did you decide to change it?
It offered unnecessary features that were duplicative of By Design Technology. We needed a simple live chat solution which LA provided.
Are you satisfied with the change?
Yes, very much so!
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
$116 per month for 4 users plus a startup cost ($250 I think)
What is your total annual cost for using this product?
1392
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Negotiated a fair deal
