User review of LiveAgent

Nice UX and good tools for user contacts

- by Jeremy LE BELLEC

What are the best aspects of this product?

The interface is very well done and allows to have enough information quickly for our users tickets.
Also it's customizable and very fast.

What aspects are problematic or could work better?

I have no bad experience or remark yet.

What features/services would you like to see in future versions of this product?

It has enough functionality for our use (we use it for a hundred users from different clients)

What specific problems in your company were solved by this product?

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

Dell Kace, Request Tracker, GLPI...

Why did you decide to change it?

For more flexibility and a better quality / price ratio

Are you satisfied with the change?

Yes a lot.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C