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User review of LiveAgent

No more overworked customer support team!

- by Horace

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Customer support is so much easier to provide now. We’ve been able to handle customer queries better.

What aspects are problematic or could work better?

I can’t think of any complaints right now. It could stand to benefit from more integrations, but other than this, this is a really excellent tool.

What specific problems in your company were solved by this product?

We don’t have to assign so many people in customer support anymore. With the bulk of the tasks automated, not only can we better respond to customers, but we’ve also been able to delegate our personnel towards other aspects of the business too.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

N/A

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.