- Home Help Desk Software LiveAgent Not perfect, but well worth the investment
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User review
of LiveAgent
Not perfect, but well worth the investment
-
by
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
High customization.
Ability to use custom domain and custom e-mail.
What aspects are problematic or could work better?
Does not support multiple tabs.
What features/services would you like to see in future versions of this product?
External login for support forum, all our users already have a user in our system.
What specific problems in your company were solved by this product?
Help and support, we started out just having a support e-mail account.
Moving into a tool like LiveAgent made our life much better.
This helps us focus our attention where needed (with SLA rules), and saves us time since we can always review previous messages to and from the same contact.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Computer Software
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Zendesk
Why did you decide to change it?
Price and features
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
No added charge, but we invested about 40 hours of work to get it all the settings just right.
What is your total annual cost for using this product?
2088 USD
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
No discount
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features ok
3
Mobile Support ok
3
Customization very good
4
Security & Support
Security very good
4
Customer Support very good
4
