What are the best aspects of this product?
Ability to use custom domain and custom e-mail.
What aspects are problematic or could work better?
Does not support multiple tabs.
What features/services would you like to see in future versions of this product?
External login for support forum, all our users already have a user in our system.
What specific problems in your company were solved by this product?
Help and support, we started out just having a support e-mail account.
Moving into a tool like LiveAgent made our life much better.
This helps us focus our attention where needed (with SLA rules), and saves us time since we can always review previous messages to and from the same contact.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
Price and features
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
No added charge, but we invested about 40 hours of work to get it all the settings just right.
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?