What are the best aspects of this product?
We like the phone, chat functions. Being able to listen to the history of a phone call is wonderful, to make sure that we covered all questions/issues.
What aspects are problematic or could work better?
Having the ability to set a specific customer to user, so that anytime that customer emails it always goes to that user. As sometimes customers will email multiple times, and the users do not realize that they have discussed things with other people.
What features/services would you like to see in future versions of this product?
Texting functions would be great.
Being able to call other internal users without being on a call.
What specific problems in your company were solved by this product?
Having the chats, phone calls and emails all in one place.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Luxury Goods & Jewelry
Did your company use a different software before this one?
What software did you use before?
It was a combination of different ones.
Why did you decide to change it?
To have everything together.
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
Just the cost of Users
What is your total annual cost for using this product?
Depending on users: $1680-$2000
How long is your contract with the vendor?
Did you get any discount for this product? How much?