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User review of LiveAgent

One of the best CRM we’ve ever tried.

- by hardeep singh maan

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

low price and excellent customer service
We have been using it for over a year now and we can't help it. Our productivity has significantly increased and we no longer risk losing a message from our customers.
Calls are heard perfectly and all conversations can be recorded. There is also the possibility of creating a switchboard and there is an excellent guide on their site to do it independently.
It is also possible to connect the major social networks and manage everything from ladesk.

What aspects are problematic or could work better?

integration with whatsapp is missing but we have been told that it will be added soon

What features/services would you like to see in future versions of this product?

integration with whatsapp is missing but we have been told that it will be added soon

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
5
amazing
Customization
5
amazing

Security & Support

Security
5
amazing
Customer Support
5
amazing