What are the best aspects of this product?
It has made the communication with customers easy, through various media options like email, social media and many more. We have sought great help from this and everything is now available at just one place which has increased our effectiveness and output.
Our customer service has been greatly improved with the help of the excellent one-screen dashboard of the tickets from customers. I would strongly recommend it to all.
What aspects are problematic or could work better?
Time and again there are some bugs that appear and make the usage of the system a little annoying. But quick solutions are usually providedy.
What specific problems in your company were solved by this product?
The resolutions to the issues have been provided by the customer support rather quickly and this has greatly improved the productivity of the team which has made even our customers happy and satisfied. We have been benefitted on very huge levels and our business base has been transformed in a very positive way. The software is wonderful and the returns on our valuable investments have been felt in nearly no time. This wasn’t really expected but I really love the fact.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year