Outstanding experience, great switch from zendesk

What are the best aspects of this product?

Track everything easily.
Excel was utilized for tracking; it is significantly better and has many more options.
Sincere recommendation for any small firm looking to expand given the reasonable pricing for this service.
The software is available for 30 days of free testing!

What aspects are problematic or could work better?

The only drawback I can think of is having to set a reminder in order to check in on the account occasionally to keep it active.

What features/services would you like to see in future versions of this product?

The removal of the aforementioned issue

What specific problems in your company were solved by this product?

It enables us to develop a fresh, dynamic approach to user involvement.
Excellent user behavior visibility and insights make it possible to learn from your customers and prospects on the website.

Are you a current user of this product?

Yes