What are the best aspects of this product?
- Automation features are really efficient and help provide quick and reliable support
- Ticketing, departments, SLAs and similar tools allow creating a good work environment
- Great features for communication between team members
- Statsitics and tracking that allow learning from mistakes and discovering places that need improvement
What aspects are problematic or could work better?
Did not encounter any issues. Sometimes the software may work a bit slow, but a lot depends on the connection and machine used at the time
What features/services would you like to see in future versions of this product?
More features on the mobile app
What specific problems in your company were solved by this product?
Providing long-term efficient customer support
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
Not enough features
Are you satisfied with the change?
How did your company implement this product?
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
What was the cost of implementing this product?
I was not the one to implement it, unfortunately.
What is your total annual cost for using this product?
I am not the one paying for it
Did you get any discount for this product? How much?
Dont have such information