outstanding service

What are the best aspects of this product?

All tickets and chats are managed from a single location with an all-encompassing solution and a global inbox.

What aspects are problematic or could work better?

The interface does need a slight bit of work, but otherwise it's possible to work around it.

What features/services would you like to see in future versions of this product?

A more intuitive interface.

What specific problems in your company were solved by this product?

Before making the switch, we suffered from severe communication issues. Now, those issues are but a thing of the past.

Are you a current user of this product?

Yes