User review
of LiveAgent
Overall very satisfied!
-
by teo castellvi
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
It's an easy way to manage all our emails which allows us to save a lot of time.
What aspects are problematic or could work better?
it already happened that it took some time to enter the platform after I logged in.
What features/services would you like to see in future versions of this product?
Fix some small bugs, integration of email software in a website
What specific problems in your company were solved by this product?
A lot of emails were opened but we didn't answer them because we forgot. With LiveAgents this doesn't happen anymore because we can see all the mails that have been readen but not answered.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support very good
4
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
