- Home Help Desk Software LiveAgent Perfect all in one solution for customer care
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User review
of LiveAgent
Perfect all in one solution for customer care
-
by Ondřej Bělohlávek
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Integrating all channels into one dashboard (e-mail, live chat, call centre and social networks).
What aspects are problematic or could work better?
The web application should be sexier, and the mobile application for Android could be also improved. But everything works and that's the most important.
What features/services would you like to see in future versions of this product?
Adding the ability to share customer's screen via live chat to provide better customer support and assistance.
What specific problems in your company were solved by this product?
All in one solution for customer care.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Zendesk, Smartsupp, Zoppim
Why did you decide to change it?
Better pricing, integration of more channels in on app, more features and possibilities.
Are you satisfied with the change?
Yes, definitely.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
