Perfect For Customer Support Tickets

What are the best aspects of this product?

I bought this software to allow me to support customers online. It has lived up to all my expectations as it also integrates with my email, so bringing everything under one roof. Installing it on my websites is simply a matter of placing some Javascript on the site. Everything else is seamless (ie. it just works).

What aspects are problematic or could work better?

I haven't come across a single problem with Live Agent - and I've been using it since 2018. Some apps have fancy graphics, which is nice, but that takes up space on screen, which is something I value for apps like this, so I prefer its funcionality over everything else.

What features/services would you like to see in future versions of this product?

I'm not even using 20% of its existing features yet, so right now it's already got more than I need (at no extra charge). So I'm good with it as it is.

What specific problems in your company were solved by this product?

My main concern is ensuring I look after customers 100%, and that means not letting anything slip through the net. This is what it does so well. No stone is left unturned.

Are you a current user of this product?

Yes