User review
of LiveAgent
Perfect software with perfect support
-
by Andreas Gerber
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
No need to download software or plugins to use vide-chat function.
What aspects are problematic or could work better?
Standard Account comes only with 1 admin account, agent-account with restricted access you have to order extra.
What features/services would you like to see in future versions of this product?
It would be great to have online-document-sign with FES and QES.
What specific problems in your company were solved by this product?
Selling with video-calls - works like a charme!
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Telecommunications
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
100€
What is your total annual cost for using this product?
1068€
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
10% annual plan
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support very good
4
Customization ok
3
Security & Support
Security very good
4
Customer Support amazing
5
