User review
of LiveAgent
Positive experience with LiveAgent
-
by Shivbhadrasinh Gohil
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
easy live chat management and helpdesk has been possible at Meetanshi only due to this tool
What aspects are problematic or could work better?
Improvement required in the user interface design
Allowing similar login for live chat and helpdesk could be done
What features/services would you like to see in future versions of this product?
A same account can be used for live chat support as well as the helpdesk access.
What specific problems in your company were solved by this product?
Live chat management
Help desk management
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
