What are the best aspects of this product?
It is including Customer Portal, Chat, Tickets, Email and help docs in one app
What aspects are problematic or could work better?
- the customer list should be have a direct access in the left navigation. Today i have to go customer portal button an then click on customer list
- show the online status and a button for start a chat and another button to send a message direct in the customer list
- timetracking: today i can switch between "must be tracked" in popup view or without. a third one could be to view the popup automatic but the agent can close it without a timelog
What features/services would you like to see in future versions of this product?
- API: Today there is now api call to get the timetracks.
- direct communication with team like a team messanger
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
we do it self
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?
i do not know