PrintshopCreator

What are the best aspects of this product?

It is including Customer Portal, Chat, Tickets, Email and help docs in one app

What aspects are problematic or could work better?

- the customer list should be have a direct access in the left navigation. Today i have to go customer portal button an then click on customer list
- show the online status and a button for start a chat and another button to send a message direct in the customer list
- timetracking: today i can switch between "must be tracked" in popup view or without. a third one could be to view the popup automatic but the agent can close it without a timelog

What features/services would you like to see in future versions of this product?

- API: Today there is now api call to get the timetracks.
- direct communication with team like a team messanger

Are you a current user of this product?

Yes