What are the best aspects of this product?
Fast and effective support, scalable features and easy-to-use on a daily basis.
What aspects are problematic or could work better?
Android app could be designed better
What features/services would you like to see in future versions of this product?
Department based SLA's/Instant messages would be cool. We use several departments for specific languages and it would be great to show only SLA's for that specific language.
What specific problems in your company were solved by this product?
Actually the whole ticketing process, live-chat and our support are running with Ladesk
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?