A professional ticketing & live-chat tool

What are the best aspects of this product?

Fast and effective support, scalable features and easy-to-use on a daily basis.

What aspects are problematic or could work better?

Android app could be designed better

What features/services would you like to see in future versions of this product?

Department based SLA's/Instant messages would be cool. We use several departments for specific languages and it would be great to show only SLA's for that specific language.

What specific problems in your company were solved by this product?

Actually the whole ticketing process, live-chat and our support are running with Ladesk

Are you a current user of this product?

Yes