What are the best aspects of this product?
There is no need to include third-party applications and services to have the tasks done. It is thus, an all in one solution. Multi-channels can be utilized to deliver support like twitter, phone, email, online chat, support center, Facebook etc. All of this is a good variety as compared to the competitors that too, within such range of price.
What aspects are problematic or could work better?
The only feature that I failed to find is that it cannot make coffee.
What specific problems in your company were solved by this product?
I have a complete knowledge about the competence of my team and I can manage and have reports about things very easily now, and everything is available in just one place. Earlier as I used to take the services from the third parties, I had to evaluate the whole data which didn’t even help me understanding things to the fullest. But now I have quit using such services and thus, I can devote much time in improving the work of my team.
Along with me, even the members of my team are in love with this tool and their productivity towards providing support to the clients is now a 100 times better.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year