What are the best aspects of this product?
What I like best about Live Agent that it works without me taking any tension of a server running some apps as it is totally cloud based. Features like filters and simple searches help us to find out problems in a matter of seconds. The tagging feature is very unique and we love it. The reporting and Chat option is icing on the cake.
What aspects are problematic or could work better?
I can’t say that i dont like, but yes, there are a few things I would love to alter in Live Agent. I would love if the opening and closing of ticket timings were a bit more organized. I have no idea how they fix the time. The other thing I wish that should be changed in Live Agent is their subscription. I am ready to pay full amount for their one year subscription instead of paying in small parts. Other than that, everything about Live Agent is just great.
What specific problems in your company were solved by this product?
Because of Live Agent, it has become very easy for us to manage various other departments. Earlier only IT was one such department as all other areas didn’t have any softwares to tack and manage the workflow. Live Agent has helped in fixing all such gaps.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?