User review
of LiveAgent
Review on behalf of Maxerience Inc.
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Assigning a ticket reference to queries.
Reminding me to follow up.
Reply to social media.
Support templates.
Support request ticket alerts.
Mobile app works well.
Support strings are kept easy to follow.
What aspects are problematic or could work better?
It is a bit robust, but it's because all the features, so not a big deal.
Possibly a bit more customization on the support portal look and feel would be nice.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
$500
What is your total annual cost for using this product?
$6000
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
10 percent
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
