Sales team

What are the best aspects of this product?

I have been in the industry for 20 years and have led sales teams for most of my career.

My biggest challenge was always measuring each seller's performance in non-monetary values. Not having the right tools, knowing how many quotes a seller made was very difficult, knowing how long each of them took was almost impossible.

With LiveAgent, I can know exactly how many quotes a vendor sent by hour, how many customers responded to those quotes, how long it took for the vendor to respond to the customer, how long it took to put together the requested quote, and many more KPIs.

This not only helps me lead my team, but it directly impacts the satisfaction of our travelers.

What aspects are problematic or could work better?

I don't have problematics issues detected yet.

Until now, it have been a wonderful tool.

What features/services would you like to see in future versions of this product?

I would like to be able to paste images directly from the clipboard to the private notes.

There are many documents that we send internally on the computer or images that we send to our clients. Being able to "copy paste" would save us the time of: take screenshot, save document and add it as an attachment.

What specific problems in your company were solved by this product?

LiveAgent has been one of the best additions we have made at the tool level in our company.

He had never been able to centralize communication channels, information and team training.

Are you a current user of this product?

Yes