What are the best aspects of this product?
We really like the base of knowledge and the customer support provided by this software. Our team and our customers are so much in love with the Support tickets and the sessions of live chat.
The user interface is very innate and it is very handy to reach the things that you want to. Customers are completely satisfied with the faster and good responses.
The feature of being able to customize the pop-ups of the chat and blend them with the theme is greatly admired. And the entire interface is very brisk and clean and there is no trash to forbid any task.
What aspects are problematic or could work better?
I would like to see the notification for the emails for support tickets so that we can have a little more information about the ticket rather than just the name of it.
What specific problems in your company were solved by this product?
Our company is a service company and we have to be available for our customers all the time. To top it is the fact that our company provides ecommerce services and thus the queries of our customers need to be addressed in a quicker time else they might lose some money. We went for the LiveAgent system after getting through a great variety of options. This system has been greatly appreciated by our customers especially the features of the Knowledge base and live chat system. There are not too many options and thus things are easy and not complicated and with can have a better control over the users without much hassle.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year