User review
of LiveAgent
Simple Integration
-
by Craig Silvain
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The ease of which we were able to integrate there API v3 system in to our site, this is a major step forward for us and has removed the errors we got from our previous system where it was email based.
What aspects are problematic or could work better?
The I-pad app needs a little bit of work to bring it up to the web based version status
What features/services would you like to see in future versions of this product?
Allowing us to use programs like Beepro to import our email templates into
What specific problems in your company were solved by this product?
It is allowing us to send tickets direct to the department instead of having a member of the team check all the tickets and assigning from there.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Spiceworks
Why did you decide to change it?
Out of date and we had out grew it
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
n/a
What is your total annual cost for using this product?
n/a
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
n/a
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support ok
3
Customization very good
4
Security & Support
Security amazing
5
Customer Support amazing
5
