User review
of LiveAgent
Solid Customer Service Software!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
The inclusive ticketing option is very beneficial and it helpful to track customer history and data.
What aspects are problematic or could work better?
The reporting features could be improved on.
What features/services would you like to see in future versions of this product?
Enhanced reporting
What specific problems in your company were solved by this product?
Customer Service live calls and ticketing
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Consumer Goods
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
$1,500
What is your total annual cost for using this product?
$15,000
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support very poor
1
Customization ok
3
Security & Support
Security ok
3
Customer Support ok
3
