User review
of LiveAgent
Straightforward support tool
-
by Mikkel Steiner
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Covers live chat, email, social, and calls in one place. Easy ticket system that helps keep things organized.
WordPress plugin is simple to install and works well.
What aspects are problematic or could work better?
Reports are basic with little customization. Some setup steps take time to figure out.
What features/services would you like to see in future versions of this product?
Better mobile app with full ticket functionality. More flexible and detailed reporting. Faster and easier setup for advanced features.
What specific problems in your company were solved by this product?
Gave us a single place to handle support across chat, email, and social. Helped track and manage incoming requests better with tickets.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Computer Software
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
100 EUR
What is your total annual cost for using this product?
up to 500 EUR
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Yes, 50%
