Super easy to use and train other staff on

What are the best aspects of this product?

I like how easy it is to implement when you need something that is simple, we needed something that would be easy to train our student staff on and my staff understood the platform right away because it was easy and simple to navigate.

What aspects are problematic or could work better?

There was nothing i could think of that I dislike. Maybe things that aren't preferred are the locations of some buttons? When closing a ticket, sometimes it's tricky to find where to do so or to end a chat on our end.

What features/services would you like to see in future versions of this product?

I would love to see more customization options, we are able to customize a lot, like our button, form etc. It would be cool if we could allow attachments, the option to turn a chat into a call, etc.

What specific problems in your company were solved by this product?

Being able to help students much faster on our website, contact them after hours with the contact form.

Are you a current user of this product?

Yes