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User review
of LiveAgent
Switching to Live Agent really helped our customer experience.
-
by Chris Muhlestein
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I really love the "tags" within Live Agent that help us to organize tickets into different categories and keep track of them. We also really love and utilize the knowledge base feature as a way to offer information to our customers in a simple, easy-to-use way.
What aspects are problematic or could work better?
It would be nice to have a direct contact to reach out to with questions, though the chat feature on their website has worked fine when we've had questions.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Leisure, Travel & Tourism
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Zendesk
Are you satisfied with the change?
Yes, very satisfied.
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
$29/user/month
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Key Features
Integrations very good
4
Mobile Support ok
3
Customization very good
4
Security & Support
Security very good
4
Customer Support amazing
5
