The best ticketing software on the market

What are the best aspects of this product?

The price of this software in comparison with the other options on the market is superb. The liveagent software not only provides us a brilliant email ticketing software but a fully fledged call center and reporting system to manage your business.

What aspects are problematic or could work better?

One area we would like to see an improvement is how it manages the emails in tickets when the chain is very long. It would be nice to not have the >>> marking previous emails in the chain.

What features/services would you like to see in future versions of this product?

The one issue we did have to adapt to was that the phone system only allows 1 call per line at a time. If you are on a call to the customer, you cannot put the customer on hold and call a supplier.

What specific problems in your company were solved by this product?

The liveagent software has improved our customer service ten fold. The staff and the owners wish we had started using this software years ago.

Are you a current user of this product?

Yes