User review
of LiveAgent
The Best Web Based CRM
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
After testing a few Web Based CRM i found LiveAgent to be the overall and above the best.
Manage Email,Chat and call Plus respond to social media post,messages.
Patiently waiting on LiveAgent to add Whatsapp to the platform.
I have been using it for a few years and i'm 200% Happy with LiveAgent.
I'm so pleased with LiveAgent i'm busy saving up to purchase standalone version of LiveAgent and move away from monthly user subscription.
What aspects are problematic or could work better?
Platform didn't work with my local voip service provider
What features/services would you like to see in future versions of this product?
They should add Whatsapp to the Platform.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Consumer Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
$0
What is your total annual cost for using this product?
$420
Did you get any discount for this product? How much?
40%
