What are the best aspects of this product?
All-in-one customer support in one place includes live chat, knowledge base, call system, ticketing, feedback and email form. The powerful support platform run in stable and reliable way.
What aspects are problematic or could work better?
The UI look a out-date design but the new devleoping UI with Material Design is wonderful.
What features/services would you like to see in future versions of this product?
What specific problems in your company were solved by this product?
Support customer now is so easy
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
Did your company use a different software before this one?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?