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User review of LiveAgent

The Powerful All-in-one Customer Support Platform

- by Cuong Tran

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

All-in-one customer support in one place includes live chat, knowledge base, call system, ticketing, feedback and email form. The powerful support platform run in stable and reliable way.

What aspects are problematic or could work better?

The UI look a out-date design but the new devleoping UI with Material Design is wonderful.

What features/services would you like to see in future versions of this product?

Mult-Knowledge Base

What specific problems in your company were solved by this product?

Support customer now is so easy

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

$78

What is your total annual cost for using this product?

936

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

Yes

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
3
ok
Customization
5
amazing

Security & Support

Security
5
amazing
Customer Support
5
amazing
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