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User review of LiveAgent

This is great tool for providing great customer service

- by Anita

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

What I like most about LiveAgent is the ability to integrate email, chat, Twitter and Facebook into one single place. We are far more ahead of our competitors because we use powerful CRM tool. I like the ticket transfer for agents and departments as well. We can create filtered views, reopen tickets in real-time and many other things so we can provide great service and keep touch with our customers.

What aspects are problematic or could work better?

There are some limitation with creating API ticket because it doesn’t allow to create ticket as department only as specific person. Also, they could improve the Facebook API so we can reply on specific comments and messages. It would be great if they could add schedule response feature.

What specific problems in your company were solved by this product?

Our goal is to provide great solution and helpful support for our customer in a timely manner. LiveAgent software allows us to do the job more professionally. We can provide great tech support to our customers and to keep them satisfied.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Consumer Electronics

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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