What are the best aspects of this product?
What I like most about LiveAgent is the ability to integrate email, chat, Twitter and Facebook into one single place. We are far more ahead of our competitors because we use powerful CRM tool. I like the ticket transfer for agents and departments as well. We can create filtered views, reopen tickets in real-time and many other things so we can provide great service and keep touch with our customers.
What aspects are problematic or could work better?
There are some limitation with creating API ticket because it doesn’t allow to create ticket as department only as specific person. Also, they could improve the Facebook API so we can reply on specific comments and messages. It would be great if they could add schedule response feature.
What specific problems in your company were solved by this product?
Our goal is to provide great solution and helpful support for our customer in a timely manner. LiveAgent software allows us to do the job more professionally. We can provide great tech support to our customers and to keep them satisfied.
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