MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of LiveAgent
User review of LiveAgent

I use Live agent as a chat only platform to engage clients on my website.

- by James Stoneham

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I like the flexability of being able have multiple buttons and multiple websites.

What aspects are problematic or could work better?

I have also used pure chat. They allow you to puch the up arrow and correct mispelling after you hit enter. I would also like the ability to hit the ticketing part of the platform as I have no use for that at all. Overall I like the flexability of Live agent but feel like pure chat has a much more user friendly UI.

What features/services would you like to see in future versions of this product?

spell checker and also the ability to edit text after I hit send like you can with pure chat. The ability to hide the ticketing features as they do me no good.

What specific problems in your company were solved by this product?

We were able to interact with customer even when our dealership was closed.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Sporting Goods

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

FEATURE DETAILS

No information provided by the reviewer.