I use Live agent as a chat only platform to engage clients on my website.

What are the best aspects of this product?

I like the flexability of being able have multiple buttons and multiple websites.

What aspects are problematic or could work better?

I have also used pure chat. They allow you to puch the up arrow and correct mispelling after you hit enter. I would also like the ability to hit the ticketing part of the platform as I have no use for that at all. Overall I like the flexability of Live agent but feel like pure chat has a much more user friendly UI.

What features/services would you like to see in future versions of this product?

spell checker and also the ability to edit text after I hit send like you can with pure chat. The ability to hide the ticketing features as they do me no good.

What specific problems in your company were solved by this product?

We were able to interact with customer even when our dealership was closed.

Are you a current user of this product?

Yes