User review
of LiveAgent
User friendly and easy to use
-
by Sergejs Kulpins
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Easy to make calls and save notes of the call and then share it with other co-workers.
What aspects are problematic or could work better?
Sometimes I found it difficult to navigate in the panel until i learnt how to do it.
What features/services would you like to see in future versions of this product?
It would be great to have a button of instant call.
What specific problems in your company were solved by this product?
Calling other companies became easier.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Automotive
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
I have no information as a user
What is your total annual cost for using this product?
I have no information as a user
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
I have no information as a user
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
