User review
of LiveAgent
Very efficient service
-
by Alexandra Reinert
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
The software suggest product has been extremely helpful in increasing the productivity of my team. Our strategy has become easier to achieve.
What aspects are problematic or could work better?
The customer support was not always available and we had to wait in the phone queue to be served. Other than that everything went smoothly.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Business Supplies and Equipment
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
FEATURE DETAILS
Key Features
Integrations ok
3
Collaboration Features very good
4
Mobile Support very good
4
Customization very good
4
Security & Support
Security very good
4
Customer Support very good
4
