Very good ticket and chat application

What are the best aspects of this product?

I like the most web chat solution. I was testing many web chat applications and i can say that LiveAgent chat solution is best. Ticketing solution is very good also, implementing many channels into one. The best advantage for me, is the Viber integration.

What aspects are problematic or could work better?

I don't like the fact that the interface is a bit rigid and a bit difficult for some operations. Needs upgrading to more modern and easy approach. Also call center needs more options for importing existing local phone VOIP numbers.

What features/services would you like to see in future versions of this product?

More option for local VOIP phone numbers

What specific problems in your company were solved by this product?

We are using LiveAgent for two months and is helped us a lot with answering and handling costumer tickets from many channels.

Are you a current user of this product?

Yes