User review
of LiveAgent
Very helpful and easy to use tool!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
The customer service is excellent and they are always willing to help. The product is great and easy to use even for new employees.
What aspects are problematic or could work better?
The UI could use an update. Other than that, it is a great tool for customer support. Nothing really to complain about.
What features/services would you like to see in future versions of this product?
None that I can think of.
What specific problems in your company were solved by this product?
Made live support easier.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
30 dollars
What is your total annual cost for using this product?
360 dollars
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
no discount
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security very good
4
Customer Support amazing
5
