Very helpful, easy to use tool – for a medium bussiness

What are the best aspects of this product?

All tickets and chats are managed from a single location with an all-encompassing solution and a global inbox. The live chat dialogue can easily continue by email thanks to the hybrid ticket stream. Although we haven't used it yet, call center integration also appears to be very intriguing. We switched from Zendesk because LiveAgent provides everything we need, is simple to use, and is far less expensive than Zendesk, which was one of the primary factors in our decision. We can suggest LiveAgent to anyone seeking for a less expensive option to Zendesk. Perfect customer service. Additionally, customizable chat widgets are a fantastic feature!

What aspects are problematic or could work better?

The Android app design and UI is really awful and outdated, mobile app should be redesigned as soon as possible. The app is not sexy, but it works.

Are you a current user of this product?

Yes