very nice

What are the best aspects of this product?

Our most significant issue with our most recent tool was that we had to manually categorize all of the issues by department and responsibility.

LiveAgent handles everything for us.

We rapidly built up a requirement for the user, requiring them to enter all the specifics of their issue and select from a variety of categories.

What aspects are problematic or could work better?

As of writing this review, I have yet to encounter any problems.

What features/services would you like to see in future versions of this product?

I would love to see the clarity issues fixed.

What specific problems in your company were solved by this product?

This has fixed most, if not all of our communication issues.

Are you a current user of this product?

Yes