Very simple to utilize and teach other staff members

What are the best aspects of this product?

I enjoy how simple it is to implement when you need something. We needed something that would be simple to teach our student employees on, and my staff quickly picked up on the platform's simplicity and ease of use.

What aspects are problematic or could work better?

Nothing that I could think of bothered me. Maybe some things, like where some buttons are placed, aren't preferred? Sometimes it's difficult to figure out where to close a ticket or finish a discussion on our end.

What features/services would you like to see in future versions of this product?

A payment issue arose, but Live Agent resolved it for me right away. They were also non-pushy and salesy while trying to upsell me; instead, they simply listened to what I wanted and gave me the assistance and services I required.

Are you a current user of this product?

No