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User review of LiveAgent

Wonderful Choice for Small Businesses

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I love that I am able to customize the product the chat widget to match my company colors and website.

What aspects are problematic or could work better?

I would like for their to be more options of styles of the widget as far as there being more fonts to choose from.

What features/services would you like to see in future versions of this product?

I feel that the dashboard could be more colorful to lift up your mood as someone working on the dashboard. Hopefully this will be a feature brought to the dashboard soon.

What specific problems in your company were solved by this product?

Being able to provide my clients and potential clients with tech support from my website and also give them a chat to chat with us in a timely manner.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

Free since it was a no setup free and a free trial.

What is your total annual cost for using this product?

Around $250

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

Yes I did. I got $100 off due to a referral

FEATURE DETAILS

Key Features

Collaboration Features
4
very good
Mobile Support
4
very good
Customization
4
very good

Security & Support

Security
5
amazing
Customer Support
5
amazing