User review
of LiveAgent
Works well for what we need
-
by Andrew J
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
Shared email works well for sharing in supporting customers who call multiple times about the same issues.
What aspects are problematic or could work better?
Ticket creation from phone calls is less than intuitive.
What features/services would you like to see in future versions of this product?
Easier to search for email chains. Mostly only works if you search the exact email.
What specific problems in your company were solved by this product?
Tracking customer history, and sharing notes between agents.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Logistics and Supply Chain
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
N/A
What is your total annual cost for using this product?
N/A
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
N/A
FEATURE DETAILS
Key Features
Integrations ok
3
Collaboration Features very good
4
Customization ok
3
Security & Support
Security very good
4
Customer Support very good
4
