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User review of LiveAgent

WOW

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

All in one place
Access anywhere
Flixibility
Plugins

What aspects are problematic or could work better?

Call button doesnt work from mobile devices, i am disappointed about it

What features/services would you like to see in future versions of this product?

App with my company name to be used by my customers to contact my call center through all channels and companies

What specific problems in your company were solved by this product?

Mobilty

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

In trial now

What is your total annual cost for using this product?

Depends

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No, and i wish to have

FEATURE DETAILS

Key Features

Integrations
4
very good
Collaboration Features
4
very good
Mobile Support
4
very good
Customization
4
very good

Security & Support

Security
4
very good
Customer Support
5
amazing