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User review of LiveRez

Lie Rez Practices Illegal Billing Practices

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

This software is bare minimum. Do not waste your time or money. They never pick up their phone when you need help. Accounting department illegally draws money from your bank account without authorization or approval. I was a loyal customer for 10 years until they illegally withdrew several hundred dollars from my bank account , told me it was justified, then reversed the charges after I threatened a lawsuit stating that "it was an error". Thye did this before when Covid hit...withdrew several thousand dollars from my account and told me that they stopped billing customers do to Covid. Then SURPRISE , without notice or authorization dipped into my bank account again! Accounting department (Lyndsay) is very rude. Hung up on me when I called and demanded that the charges be reversed and told me that my "case would need to be reviewed. STAY AWAY FORM THIS COMPANY. They practice illegal billing practices.

What aspects are problematic or could work better?

Every aspect!

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Real Estate

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

FEATURE DETAILS

Main Features

User management
1
very poor
Rates management
1
very poor
Reservations management
2
mediocre
Online bookings
2
mediocre
Check-in and check-out
1
very poor
Supplementary hotel services
1
very poor
Conference booking and management
1
very poor
Financial and business reports
1
very poor
Housekeeping management
1
very poor
Hotel administration
1
very poor
Accounting
1
very poor
Guest experience management
1
very poor
Integration with online travel agencies
1
very poor
Payment processing
1
very poor
Reviews management
1
very poor
Wearable integration
1
very poor