- Home Hotel Management Software Lodgify Bad , very bad attitude tech support, bad product
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User review
of Lodgify
Bad , very bad attitude tech support, bad product
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by Fernando Gonzalez
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Booking engine nice templates, somehow easy to use
What aspects are problematic or could work better?
When something goes bad, is quite hard to get tech support help, is always users fault, bad attitude
What features/services would you like to see in future versions of this product?
Better tech and overall customer care and support, but we are leaving this company
What specific problems in your company were solved by this product?
Non
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Leisure, Travel & Tourism
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enables us to manage guest reservations
PRICING & COSTS
What was the cost of implementing this product?
At first 80$ Mo now 180$ Mo
What is your total annual cost for using this product?
2160$ USD
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Main Features
User management very poor
1
Rates management ok
3
Reservations management ok
3
Online bookings ok
3
Check-in and check-out ok
3
Supplementary hotel services ok
3
Conference booking and management ok
3
Integration with online travel agencies ok
3
Payment processing ok
3
Reviews management mediocre
2
Wearable integration very poor
1
