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User review of Luigi’s Box

Deepdive in what the customers searches

- by Miroslav Stracar

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The most valuable features we've discovered in Luigi's Box are its advanced search capabilities and personalized recommendations. These have greatly improved our customers' shopping experience by allowing them to quickly locate relevant products based on their preferences and browsing history.

Moreover, the seamless integration with our platform has made implementation and management effortless, enabling us to concentrate on providing an exceptional user experience. Additionally, our communication with the Luigi's Box team has been smooth and efficient.

What aspects are problematic or could work better?

The cost-effectiveness of this tool varies based on its usage. Improper configuration may result in higher expenses, whereas an optimized setup helps control costs. With the right configuration, a quicker ROI can be achieved.

What features/services would you like to see in future versions of this product?

More AI or automared tools that would improve the search experience for each customer, with the effort to maximize the set goals, whether it be margins, turnover, or conversions."

What specific problems in your company were solved by this product?

We initially had a basic search box solution, but Luigi's Box transformed our search functionality. It provided valuable search data, allowing us to better manage our products and ensure customers quickly find the most relevant items, ultimately enhancing their satisfaction.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Apparel & Fashion

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It improves visitor engagement.
  • It makes the customer journey faster.
  • It increases conversion rates.
  • It provides effective reporting and analytics tools.

PRICING & COSTS

What was the cost of implementing this product?

It depends on the workload in the sprint and the skill of the person. It is less than the monthly salary of an IT professional.

What is your total annual cost for using this product?

30k+

Did you get any discount for this product? How much?

It depends on your needs and usage. There may be an option available if you are an enterprise customer.

FEATURE DETAILS

Relevant tuning
4
very good
Insights
4
very good
Marketing
4
very good
Relevant recommendations
5
amazing
Autocomplete
4
very good
SEO influencer
4
very good
Reporting
4
very good
Guided navigation
4
very good
Categories
5
amazing
Quicklinks
4
very good
Spell check
5
amazing
Keyword highlights
5
amazing