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User review of Luigi’s Box

Ecommerce AI search Redefined

- by Garv Gupta

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Luigi's AI app has had a significant positive impact on our overall business objectives, particularly in terms of ROI. Since integrating the app, we've observed a 15% increase in conversion rates, directly boosting our revenue. The AI-driven search and discovery features have not only enhanced the shopping experience but also reduced bounce rates by 20%, keeping customers engaged longer.

What aspects are problematic or could work better?

Cost: The app might be pricey for small businesses or startups with limited budgets.
Learning Curve: While generally user-friendly, there might be a slight learning curve for those unfamiliar with AI tools.
Customization Limits: Some users might find the customization options limited compared to other advanced apps.

What features/services would you like to see in future versions of this product?

AI Chatbot Integration: Conversational Search Assistance: Adding an AI-powered chatbot feature that can assist customers during their search process by answering questions and guiding them to relevant products would enhance the shopping experience and further increase conversions.

What specific problems in your company were solved by this product?

Previously, customers struggled to find products quickly, especially in a large catalog. The default search function wasn't delivering accurate or relevant results, leading to frustration and abandoned sessions. Luigi’s AI significantly improved search relevance by providing more accurate results based on customer queries. The AI-powered algorithms ensured that even vague or misspelled queries returned useful suggestions, improving the overall search experience.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It improves visitor engagement.
  • It makes the customer journey faster.
  • It increases conversion rates.
  • It provides effective reporting and analytics tools.
  • Its vendor provides ongoing development and support.

PRICING & COSTS

What was the cost of implementing this product?

0$

What is your total annual cost for using this product?

50-100$ depending on use

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Insights
4
very good
Marketing
4
very good
Relevant recommendations
4
very good
Autocomplete
3
ok
Reporting
4
very good
Guided navigation
4
very good
Categories
4
very good